Why TrackTik
Respond faster and document every incident completely
From the first alert to the final report, TrackTik security incident response software helps your team act quickly, capture the full picture, and give every stakeholder a record that holds up.
| Time | Event | By | Status |
|---|---|---|---|
| 02:14 | Dock 3 door alarm received | Command Center | High |
| 02:15 | Closest guard dispatched | Auto-assign | Assigned |
| 02:18 | Guard on scene | M. Reyes | Arrived |
| 02:31 | Report submitted, 6 photos | M. Reyes | Complete |
| 02:31 | Escalated to site manager | Escalation rule | Notified |
Illustrative timestamps
When reporting lags, everything after it slows down
Incidents often get written up at the end of a shift, in different formats at different sites, with photos and details missing. That delay reaches insurers, legal teams, clients, and leadership, and it makes patterns across sites hard to spot.
Higher insurance claim costs associated with delayed incident reporting
Source: NCCI / Sedgwick research
Act in the moment and keep a record that stands up later
Capture incidents from the field in minutes.
Guards file structured reports on their phones with photos, video, location, and timestamps attached while details are fresh.
Get clear, complete reports from every guard.
ReportPro AI helps guards turn field notes into professional reports, so quality stays consistent regardless of who’s on shift.
Escalate automatically to the right people.
Rules route high-priority incidents to supervisors, clients, or site managers the moment they’re filed.
Coordinate response from one view.
A live map of guards, alarms, and open incidents lets your team dispatch, monitor, and close out from one screen.
Built for how your security team is organized
Security incident response software that works across your whole program
- Incidents connected to the rest of your operation. Every report links to who was on post, which tour was running, and what happened next, which gives investigators the full context.
- Structured data from the start. Consistent fields across sites make incident trends reportable, which supports prevention planning.
- Works with the systems you already run. Integrations with video and alarm platforms bring those events into the same response workflow.
Results from security teams responding with TrackTik
Officers send incident reports to clients minutes after creation, and archived patrol reports later helped a client prove negligence after an incident, at SFM Security.
One incident taxonomy across 55+ locations replaced site-by-site logging where the same event was filed as “theft” at one site and “robbery” at another, at a global automotive manufacturer.
Incident analytics reviewed with clients to adjust checkpoint frequency and post orders in hot spots, at Armour Security.
The capabilities behind this solution
Frequently asked questions
See how your team responds with TrackTik
A 30-minute walkthrough of field reporting, escalation, and command center response for your sites.