Spreadsheets or legacy operations tools holding you back?

TrackTik’s Back Office suite manages scheduling, attendance, contracts, and invoicing built into the platform you’re already using.

TrackTik Back Office Operating System 1
The shift-to-invoice gap

Most security firms are sitting on data they’re not using.

Clock-ins, verified hours, shift records are all in TrackTik. But somewhere downstream, your team is still re-entering them by hand. Into payroll. Into billing. Into a spreadsheet someone built in 2019. That gap between the data you have and the data your back office uses is where margin disappears.

Scheduling is complex, we can help

A single no-show costs 45 minutes of admin work. Multiply that across multiple sites and a few callouts a week and you are losing 5 to 8 hours per scheduler every week to coverage fire drills.

Time keeping, re-entry and multiple systems is challenging to track

Verified in TrackTik. Re-entered in payroll. Re-entered again in billing. Three sources of truth, three reconciliation cycles, three places errors compound. Disputed invoices become a weekly conversation.

Margin lost to invoicing delays

Two to three weeks from shift completion to invoice out the door. Every day of delay is DSO. Time spent reconciling is time not spent on contract growth. Operations grows; the back office hands the margin back.

What BOSS is

Back Office Operating System Suite closes the gap between your operations and your back office.

The Back Office Operating System Suite turns your verified operational data into the work your back office is currently doing by hand. Scheduling becomes auto-filled coverage. Verified hours become payroll-ready timesheets. Timesheets become accurate invoices. One workflow, end to end, in the platform you already use.

1

Open shift

Coverage gap surfaces in real time.

2

Auto-filled

Scheduling matches on certs, location, and OT.

3

Verified hours

Clock-ins captured and validated.

4

Reconciled timesheet

Hours flow to payroll-ready output.

5

Approved invoice

Contract-aware billing in days, not weeks.

Same platform, no second loginSame data, no re-entryBuilt for security firms
The modules

Four modules. One workflow.

Scheduling & attendanceFill open shifts in seconds, not 45 minutes.

  • Auto-fill open shifts based on certifications, location, and overtime exposure
  • Real-time multi-site coverage view
  • Overtime flagging before it happens

Contracts & invoicingVerified hours flow directly to accurate invoices.

  • Automatic invoice generation from verified shift data
  • Multi-contract billing with site-level accuracy
  • Audit-ready reporting for every billing cycle

Leave managementPTO, sick, and unplanned leave tracked in one place.

  • Self-service requests for guards via mobile
  • Real-time impact on coverage and overtime risk
  • Compliance with state and provincial leave laws

Lone workerReal-time safety for guards working alone.

  • Periodic check-ins with automatic escalation
  • Panic button with location and incident detail
  • Audit trail for compliance and insurance reviews
Proven results

What firms running Back Office Operating System Suite are reporting.

~40%

Average time savings on scheduling tasks

Faster

Reduction in payroll upload time at Hawkeye Security

99%+

Accuracy on hours per shift at Close Range International

“We’ve cut scheduling time by about 40%. The biggest difference is not having to manually chase down coverage for every gap.”
Control Room OperatorMid-Size Security Firm
“Officers can now select the open shifts they want to pick up, saving our office valuable time searching for a qualified officer. The approval process is smooth and efficient.”
Wayne PaquetteAccount Manager, Close Range International

The new model

Control the operating model – not just the software.

Flip the model – and change what’s possible. Not by changing your guarding partners, but by giving everyone one operating layer to work on.

Today · the fragmented model

Data scattered across systems

  • No consolidated view – multiple sites, systems, and formats.
  • Formats and categories you can’t configure to your standards.
  • Analytics assembled by hand – every audit starts from scratch.
  • Program history at risk each time a contract changes hands.

The Trackforce model

One operating model across every provider.

  • One platform across all sites and guarding partners – consistent data from every post.
  • Incident, patrol, workforce, and billing data in one connected view.
  • Categories, templates, and workflows configured to your operational and regulatory standards.
  • Your history stays with you – fully preserved through any provider transition.
Why BOSS specifically

Built for security firms. Built into TrackTik.

Most back-office software is generic: accounting tools, payroll software, or scheduling apps built for retail. BOSS is different on two dimensions.

Built for guarding operations

Multi-site, multi-contract, certification-aware scheduling. Billing rules that match how security firms actually quote and invoice. Compliance reporting for the regulators your industry deals with, not retail SKU tracking.

No second platform to manage

BOSS lives inside TrackTik. Same login your team uses today. Same guards, same sites, same data. No integration project. No data sync that breaks every quarter. No re-training your schedulers on a new tool.

Operations to finance, automatically

When a guard clocks in, that is not just an attendance record, it is the foundation of a payroll line and an invoice line. BOSS makes that connection automatic. Other tools make you rebuild it manually every week.

Resources

Go deeper on back-office efficiency.

From Shift to Invoice, a two-part TrackTik webinar series on back-office efficiencyLive webinarFrom Shift to Invoice: A Two-Part TrackTik SeriesA single no-show costs 45 minutes of admin work. See how firms close the coverage-to-cash gap across multiple sites.Reserve your seat →
The 5 Pillars of Back-Office Efficiency guide for security workforce managementGuideThe 5 Pillars of Back-Office EfficiencyA practical guide for security firm operators: five operational areas where firms lose the most time, and how to close those gaps.Download guide →
FAQs

Frequently asked questions.

What is the difference between BOSS and the Guarding Suite?The Guarding Suite handles the operational side: guard tracking, incident reporting, post orders, site management. BOSS handles the back office that comes after: scheduling, attendance, contracts, and invoicing. Most TrackTik customers start with the Guarding Suite and add BOSS once they want to close the loop between operations and finance.Do I need TrackTik to use BOSS?Yes. BOSS is built into TrackTik, not sold as a standalone product. That is intentional, because the value of BOSS comes from the data it pulls from your operational platform.How long does implementation take?For existing TrackTik customers adding BOSS, typical implementation is 4 to 6 weeks per module, with Scheduling typically going live first, then Contracts and Invoicing. We pair you with a dedicated implementation manager and run weekly check-ins until you are confident.Can I buy modules separately, or is it a bundle?Both. You can start with Scheduling alone, or Contracts and Invoicing alone, and add the others later. Most firms start with whichever pain is sharpest, usually scheduling for fast-growing operations, or invoicing for firms with cash-flow pressure.How does pricing work?BOSS is priced per active guard, per month, with volume tiers. Contact our team for a quote specific to your operation and we will size it based on your guard count, site count, and which modules you need.How is BOSS different from other security software?Most alternatives are point solutions or workforce-management generalists. BOSS is the back-office layer of a platform built end to end for security firms: same vendor as your guard tracking, same data, same login. The integration question does not exist because there is no integration.Is BOSS available outside North America?Yes. TrackTik serves security firms across North America and Europe, with localized invoicing, compliance reporting, and currency handling for each region. Talk to our team for specifics on your country.

Ready to see Back Office Operating System Suite in action?

30 minutes with our team. A live walkthrough of the modules most relevant to your operation.

Get a Demo