Dispatch the closest guard. Because time matters.
Meeting dispatch SLAs is hard and complex. TrackTik’s Service Dispatch assigns the nearest available officer, tracks times, and guides every response from one real-time interface.
Automation and customization, together.
Design controlled workflows tailored to each stakeholder’s security requirements, automate the routine, and keep full control of the exceptions so your dispatch service mirrors your clients’ priorities exactly.
Get the right resource where and when they need to be.
Meeting dispatch SLAs is difficult with all the variables involved in getting a guard to a specific site. TrackTik’s Service Dispatch ensures you are assigning the closest available guard to the alerted site while keeping track of SLA times end to end.
Controlled workflows, built around your clients.
Use the Dispatch module’s flexible framework to design controlled workflows customized for each stakeholder’s security requirements, including site-specific instructions by job type and tailored reporting requirements per task. Automation and customization combine to deliver personalized service while streamlining the process.
Keep officers up to speed.
Set up automated incident alerts to on-duty, available officers to save time matching guards to jobs. Easy-to-send dispatch updates make sure personnel are fully up to speed on the task at hand, with customizable emails and push notifications guiding officers through every status transition.
No incident goes unnoticed.
Make sure emergency situations are dealt with promptly thanks to real-time tracking. Set warning and alert thresholds for different statuses to ensure vigilance, and dispatch effortlessly with live security personnel status, location, and ETA always in view.
From alert to resolution.
Alert raised
An incident or request triggers a ticket and matching workflow automatically.
Nearest guard
The system identifies the closest available officer by live status and ETA.
Dispatch & guide
The officer is dispatched with instructions and guided through each status.
Track & report
SLA timers, completion, and full data are captured for reporting.
Configurable to the way you dispatch.
Timed alerts
Control the time frame for completing tasks and align it to your SLA.
Warning thresholds
Adjust how long a ticket can sit before action is required for each status.
Live ETA & location
See each officer’s real-time status, location, and estimated arrival.
Per-task reporting
Define tailored reporting requirements for every job type.
Vendor management
Manage contracted vendors inside the same dispatch interface.
SLA compliance
Keep every response accurately mirroring your stakeholders’ priorities.
Report on what matters.
The data captured on every ticket lets you report by job type, account, user, priority, date, month, year, day of the week, and hours per day, turning day-to-day dispatch into evidence of service quality and SLA performance.
Dispatch connects to the rest of your operation.
Security Technologist, Education Company
Streamline dispatch and get there faster.
See how TrackTik’s Service Dispatch gets the right guard to the right site faster, and with a record to prove it.