4 Ways to Improve Your Corporate Security Strategy

The Trackforce Team

Trackforce

April 16, 2021 · 9 min read

Uniformed security officer in sunglasses speaking into a two-way radio

Physical security operators know that when it comes to compliance and risk mitigation, navigating the ins and outs will be the difference between overall success and costly failure. So what can corporate security leaders do to improve compliance and reduce risk?

First and foremost, the simplest way organizations can prevent compliance issues is by partnering with an expert that has already done the hard work. This means having a 24/7 field guide who knows how to use the best of technology to navigate risk mitigation.

Four ways your team can utilize technology to cut costs and reduce risk:

  • Incident Reports – Get the most out of your team’s incident reports to prevent organizational liabilities
  • Improve Hiring Practices – Avoid hiring unqualified or untrained guards to join your in-house team
  • Improve Accountability – Maintain vigilance on remote guards patrolling hazardous or dangerous areas
  • Streamline Payroll – Prevent penalties from incorrect payroll calculations on employee wages

Key takeaways

  • Standardize incident reporting.
    Templated reports reduce errors, bias and liability, even under pressure.
  • Verify every officer’s qualifications.
    Tracked certifications prevent compliance violations before they happen.
  • Protect officers who work alone.
    Geofencing, missed-checkpoint alerts and lone worker protection keep supervisors connected.
  • Treat payroll as a compliance risk.
    Overtime and break rules create real penalties when calculations are wrong.
  • Measure what you reduce.
    With TrackTik, reporting, safety, scheduling and payroll data come together in one set of dashboards.

1. Avoiding Incident Report Errors

Error free reporting is always the goal; yet, the amount of misinformation that passes from officer to supervisor can be alarming, especially when 1) officers aren’t trained to properly manage incident affairs and 2) open ended questions run the risk of open ended answers – which leads to a host of other issues that are best avoided, such as writing abilities, legibility, and bias.

Your team must know not only what to write, but how to write a report. This often means using a templated reporting system for standardized responses.

Standardization harnesses the power of reporting by minimizing distractions and simplifying what can at times be a stressful situation, especially when an officer is in the middle of an incident.

While not all templating solutions are created equally, TrackTik incident reporting software makes it so that security officers can quickly adapt and comply with reporting to uphold any strict organizational regulations or requirements.

Trackforce incident reporting dashboard displayed on a desktop browser and a mobile phone

7 TrackTik Incident Reporting Features

  • Flexible field options to digitize hardcopy forms
  • Drag and drop for template creation
  • Voice to text functionality for ease of use
  • Media attachment support like time-stamped photos, audio, video, GPS location, and notes
  • Configurable notifications and automatic alerts to stakeholders
  • Guard authentication and supervisor follow-up abilities
  • Reporting analytics to track status

What every defensible incident report should answer

  • Who was involved, including witnesses and responding officers.
  • What happened, described in objective, factual language.
  • When and where it happened, with time stamps and GPS location.
  • What actions were taken, and who was notified.
  • What evidence exists, such as photos, video or audio.

ReportPro AI helps officers turn rough field notes into clear, compliance-ready reports, and keeps the original and enhanced text side by side for a full audit trail.

2. Hiring and Onboarding the Right Officers

In preparing for what may be a long-term remote hiring process, hiring managers are using technology to supplement traditional methods of recruitment. Performing background checks, references, and identification verifications required a complete overhaul to save more time, reduce costs, and maintain health and safety standards.

This has introduced the paperless onboarding and the applicant tracking experience. Alongside this new experience is Trackforce’s recent partnership with Jobvite. With Jobvite, security operators can connect new hires to wage and labor information as well as their certification and compliance documentation. This ensures that new hires can be immediately scheduled and added to the company’s payroll.

To monitor officer certification and compliance documentation, our system automatically tracks the timeliness of each officer’s skills and certifications in our Training and Certifications module. Alongside the skills gathered during the candidate’s application, hiring managers can seamlessly organize current certifications with those just about to expire – that way, officers maintain accountability and the organization overall prevents unnecessary compliance violations.

Today, TrackTik People Management keeps each officer’s certifications, pay rates and documents in one employee profile, and matches officers to assignments based on their skills and certifications, so only qualified officers are scheduled for sensitive posts.

3. Keeping Remote Officers Safe

With more and more officers working solitary or in graveyard shifts, eliminating potential safety threats is key to ensuring your organization remains in the clear.

TrackTik is built to quickly and efficiently eliminate potential liabilities when it comes to worker safety. With GPS and Geolocation technology, guards using our system are always connected to their supervisors. Geolocation technology allows supervisors to outline areas where their guards are supposed to be – and where they’re not. When an officer hits the Geolocation barrier, a notification is automatically sent to the supervisor and displays the current location of that officer within the Command Center map.

The same works for officers completing a tour. If a guard tour checkpoint is missed for whatever reason, a supervisor will receive an instant alert, allowing them to communicate directly with that officer via Push-to-Talk messaging.

If an officer is in danger, the lone worker protection system automatically kicks in with tilt-fall detection if an officer has fallen. These tools provide immediate assistance and communication both to officers and supervisors working remotely or during unsafe times.

4. Streamlining Payroll and Wage Compliance

Payroll is where small errors turn into large liabilities. A missed overtime threshold, an unpaid meal break or a misclassified shift can lead to back pay, penalties and a loss of officer trust. For in-house security teams working across multiple sites and states, the rules multiply quickly.

Common payroll risks for corporate security teams

  • Overtime miscalculations when officers pick up extra shifts across different sites.
  • Missed or late meal and rest breaks in states that mandate them. Our strategic guide to meal break compliance covers the details.
  • Manual re-entry between scheduling, timekeeping and payroll systems.
  • Incomplete records when auditors or regulators ask for proof.

TrackTik Business Administration connects scheduling, time capture, billing and payroll in one automated flow, with direct integrations to payroll and accounting platforms. Proactive overtime alerts help supervisors fix problems before the shift ends, and TrackTik ACA Reporting & Compliance prepares and files the required 1094-C and 1095-C forms.

How to Measure Risk Reduction

Risk reduction is easier to fund when you can show it. These metrics give leadership a clear view of how the security program is performing:

MetricWhat it showsWhere it comes from in TrackTik
Incident report completion timeHow quickly issues are documentedMobile incident reporting
Missed checkpointsGaps in patrol coverageGuard tour checkpoint scans
Geofence and lone worker alertsOfficer safety exposureGuard management and Command Center
Expiring certificationsCompliance risk in your workforcePeople management profiles
Unplanned overtime hoursLabor cost and wage compliance riskScheduling and time capture
Security program metrics that show risk going down.

TrackTik Business Intelligence brings these numbers into real-time dashboards and shareable reports, so you can show leadership exactly how the security program is reducing risk.

Why Corporate Security Teams Choose TrackTik

TrackTik gives in-house security teams one platform for incident reporting, guard tours, officer safety, scheduling and payroll, so every risk in this article is managed from the same operating picture. Book a TrackTik demo to see it with your own sites.

Frequently Asked Questions

A corporate security strategy is an organization’s plan for protecting its people, facilities, assets and information. It covers risk assessment, officer deployment, incident response, compliance and how results are measured. TrackTik Security Operations gives in-house teams the tools to run that strategy day to day.

Technology reduces risk by standardizing incident reports, tracking officer certifications, giving supervisors real-time visibility into officers in the field and connecting scheduling to payroll so wage errors are caught early. TrackTik brings all of these into one platform.

Every report should cover who was involved, what happened in factual language, when and where it happened, what actions were taken and what evidence exists. TrackTik incident reporting uses configurable templates with time-stamped photos, audio, video and GPS location to keep reports complete and consistent.

Use geofencing, regular check-ins, missed-checkpoint alerts and a reliable way to call for help. TrackTik Guard Management helps keep lone workers safe, with impact detection that triggers alerts if a device is dropped and push-to-talk that turns any device into a two-way radio.

Connect scheduling, time capture and payroll so hours are never re-entered by hand, watch overtime in real time and keep complete records of breaks and hours worked. TrackTik Business Administration automates that flow and integrates directly with payroll and accounting platforms.

TrackTik connects incident reporting, guard tours, officer safety, scheduling and payroll on one platform, and the TrackTik Command Center gives operations teams a shared, real-time view of what is happening across sites. Book a TrackTik demo to see how it fits your program.

Related resources

More on building a stronger corporate security program