Airbus Integrates Global Security Ops Across One Platform

Cover of the Airbus global security operations case study

Key takeaways

Fragmented reporting was the real problem.
Airbus ran different security reporting systems across Europe, which left incident data inconsistent and slow to act on at group level.
One platform, one operating picture.
Agents, supervisors and management now work from a single view of security activity across the organisation rather than site by site.
The proof of concept decided the tender.
Trackforce was selected after testing across numerous European sites, with a committed Customer Success focal point that Airbus named as a deciding factor.
Three capabilities carried the gains.
Real-time reporting, geo-localization and lone worker protection are what made guard operations measurably more efficient, productive and cost-effective.
Integration enabled retirement, not accumulation.
Connecting Trackforce to existing management tools let Airbus decommission legacy systems and bank the savings instead of adding another layer.

The Challenge: Meet the Security Demands of the Modern World

Historically, Airbus had used different security reporting solutions to manage incident reporting across Europe. However, with the availability of new technology and the changing nature of potential threats, they wanted to adopt a solution that could meet the demands of the modern world.

Airbus Unifies Global Security Operations on One Platform

Download Case Study →

It was essential for Airbus that this new solution would seamlessly connect their agents, supervisors, and management across the global organization. For this reason, Airbus knew that they would require features such as real-time reporting, geo-localization, lone worker protection, data storage across Europe, and a provider that would act as a partner to them along this journey.

“What we really appreciate is Trackforce’s responsiveness to Airbus’s many requests and we have established a relationship of trust, making Trackforce a true partner.” MICHEL SOTO – Corporate Security Project Manager

Using Trackforce as a Solution

After a call for tender and proof of concept, where different offerings were tested across numerous Airbus sites throughout Europe, Trackforce was chosen as the provider for Airbus.

“Trackforce made the difference by accompanying us to all of our European sites to help with the proof of concept and by committing to dedicating a focal point in their Customer Success department to Airbus throughout the deployment.” – MICHEL SOTO · Corporate Security Project Manager

Trackforce’s Customer Success team helped Airbus get started and was there every step of the journey, including during post-implementation activities such as staff training.

“As each site had its own particularities, Trackforce did its utmost to offer support for the challenges faced by operational staff by proposing innovative solutions or by developing their tool accordingly.” MICHEL SOTO · Corporate Security Project Manager

The Results

Efficient, productive, and cost-effective guard operations

Since implementing Trackforce, Airbus now has one single platform that connects its security guards, supervisors, and management across its organization.

By utilizing TFV features like real-time reporting, geo-localization and lone worker protection, Airbus has been able to ensure that its security guard operations are more efficient, productive, and cost-effective.

Airbus has also successfully integrated Trackforce with other management tools providing the organization with further worldwide coverage. Additionally, it has been able to decommission legacy tools enabling them to cut costs and create savings.

About Airbus

Founded in the 1960’s, Airbus is a leader in designing, manufacturing, and delivering aerospace products, services, and solutions to customers worldwide.

With over 130,000 employees and as the largest aeronautics and space company in Europe, Airbus is at the forefront of the global aviation industry.

Frequently Asked Questions

Airbus had been running different security reporting systems across its European sites, which left incident data inconsistent and slow to act on centrally. Standardising on Trackforce gave agents, supervisors and management one shared view of security activity across the whole organisation.

Trackforce connects field activity and management oversight in one platform, so each site can keep its own operating particularities while the organisation still reports against a common structure. Airbus rolled this out across European sites following a proof of concept and has since extended coverage worldwide.

Real-time reporting, geo-localization and lone worker protection carried most of the operational gain, alongside integration with the management tools Airbus already ran. Together they let Airbus retire legacy systems rather than add another layer on top of them.

Yes. Airbus integrated Trackforce with its existing management tools to extend worldwide coverage, then decommissioned legacy tools to cut cost and create savings. Integration is treated as a requirement of enterprise deployment rather than something bolted on later.

A dedicated Customer Success focal point. Trackforce supported Airbus through the proof of concept across its European sites, then through implementation and post-implementation work including staff training. Airbus cited that commitment as a deciding factor in the tender.