Silvertrac Software Joins Trackforce Valiant to Offer a More Robust Security Workforce Management Solution

We have some exciting news to share with you! Silvertrac Software was acquired by Trackforce Valiant, the largest workforce management solution in the physical security industry.

We know this probably brings a lot of questions. We’re going to try and answer the big ones here.

Update: This announcement was first published in January 2020. Since then, Trackforce Valiant acquired TrackTik, and TrackTik, GuardTek and Silvertrac are now united under one brand, Trackforce. Jump to what has happened since 2020.

What’s Changing?

With any acquisition, there are a lot of moving parts. Over the next few months, we will be exploring the best options for our customers and executing a plan to provide the same top-notch customer service Silvertrac customers are used to.

What we do know is that Silvertrac and our top-rated solution is about to look a whole lot better. It will be easier than ever to continue accomplishing the promises we’ve made to our customers.

Why Did We Do It?

Every year in the physical security industry, regulations increase, quality labor is harder to come by, and contract margins shrink. All this happens while clients struggle to understand the ROI of their security investment and look for any excuse to pay their security provider less money.

For over 12 years, we’ve helped over 500 security teams solve these challenges with Silvertrac: a simple, streamlined security reporting and management solution that helps security companies prove a positive ROI for their clients with detailed, automated reporting, while holding guards accountable to higher performance standards.

We have set high expectations for ourselves in the development and customer support of our product. As the top-rated solution in the physical security category, we have built a solution and team that is proud to serve the security industry across the country and abroad.

After listening to customers’ requests for new features and fine-tuning our existing product, we decided it was the perfect time to find a partner. That partner needed to be aligned with our core values and provide support in the gaps we wanted to fill.

Trackforce Valiant is that partner.

So, What Does This Mean for You?

You’ll still work and communicate with the same dedicated team you’ve been working with all along. Your Customer Success Manager isn’t going anywhere.

Our goal is to still deliver a product that meets the needs of every security company & in-house team we’ve worked with for over 12 years, including a mobile app that is simple enough for any employee to use. Our dedication is still to serve the security industry at the highest level possible.

For more company news, visit our press releases.

The Silvertrac Team

What Has Happened Since 2020

A lot has changed since this announcement. Here is how the company has come together:

When	Milestone
January 2020	Silvertrac Software joins Trackforce Valiant.
June 2022	Trackforce Valiant acquires TrackTik Software, founded in Montreal in 2013 and serving customers in more than 35 countries.
Today	TrackTik, GuardTek and Silvertrac are united under one brand, Trackforce, with one roadmap and one global support and success organization.

What the brand unification means for Silvertrac customers

• Your account keeps working. There is nothing to migrate or reinstall, and logins, data and day-to-day operations stay in place.
• Your agreement stands. Any future changes are communicated in advance by your account team.
• Your data stays protected. Trackforce maintains SOC 2, ISO 27001, NIST and GDPR compliance, with data residency options in the US, Canada and the EU.
• The same people support you. Existing support channels still work and are consolidating into one Trackforce support experience.

Which Trackforce Platform Is Right for You?

Trackforce now offers three platforms, each built for a different kind of operation:

Platform	Best for	Highlights
TrackTik	Security firms and in-house security teams that want one connected platform	Guard tours, incident reporting, scheduling, payroll, billing, business intelligence and a command center
Silvertrac	Security companies that want a simple, easy-to-use guard management app	Guard tours, incident and daily activity reports, dispatch and a client portal, rated 4.8 out of 5 on Capterra
GuardTek	Field security operations in Europe, the Middle East and Africa	Live GPS command center, push-to-talk and lone-worker protection

If your operation is growing into scheduling, payroll and billing, TrackTik’s back office suite connects them to your field operations, and TrackTik incident reporting adds guided, evidence-rich reports. Not sure which fits? Book a TrackTik demo and we will walk you through the options.