Center Parcs’ Implementation of GuardTek

Cover of the Center Parcs GuardTek implementation case study

Client:

Center Parcs (Pierre & Vacances – Center Parcs Group) Sector: Holiday villages / Leisure / Hospitality Region: France, Belgium, Netherlands, Germany Solution: GuardTek by Trackforce Platform

Key takeaways

Thirty parks, four countries, one standard.
Center Parcs needed harmonized and centralized supervision across France, Belgium, the Netherlands and Germany rather than practice that varied site by site.
Paper was the bottleneck.
Replacing paper processes with digital reporting cut administrative work significantly and fed directly into the group’s environmental objectives.
Adoption spread well past security.
Aqua Mundo, leisure services and maintenance all took up the platform once the security rollout had proved itself.
The rollout did not disrupt operations.
Deployment began through the existing service provider and extended internally, with configurations adapted as new parks and countries came on.
KPIs at three levels, in real time.
Personalised dashboards now give visibility at site, country and group level instead of a monthly reconciliation exercise.

Context:

Since 1968, Center Parcs has offered immersive stays in the heart of nature. With 30 parks spread across Europe, the brand welcomes hundreds of thousands of visitors each year to its family cottages, enjoying varied activities and the unmissable Aqua Mundo aquatic complex.

With continuous growth and increased operational complexity, Center Parcs faced a major challenge: modernizing and unifying security management across all its sites while providing an ergonomic tool for field teams.

Identified Challenges

Multi-site and multi-country management: ensuring harmonized and centralized supervision.
User experience: providing an intuitive and easy-to-use interface for teams.
Rigorous monitoring and traceability: guaranteeing the reliability and integrity of recorded data.
Digitalization: replacing paper processes with digital tools.
Global operational vision: real-time access to key indicators (KPIs) at site, country, and group levels.

Why GuardTek?

After analyzing several market solutions, Center Parcs chose GuardTek for its ability to simultaneously meet their functional and operational requirements:

A reliable and scalable platform, capable of adapting to the diversity of sites.
A trusted partnership with their human surveillance provider in France.
Key functionalities: dynamic dashboard, conditional reports, geolocation, interactive rounds, key and visitor management, event traceability, communication integration (SMS/calls).

The deployment began through their service provider, before being progressively extended internally. Initial configurations were then adapted to new parks and countries.

Results Achieved

Rapid implementation: smooth transition without operational disruption.
Concrete time savings: significant reduction in administrative tasks.
Adoption beyond security: Aqua Mundo, leisure services, and maintenance also use the solution.
Paper reduction: direct contribution to environmental objectives.
Very positive team feedback: general satisfaction and increased engagement.
Improved management: personalized dashboards, real-time KPI monitoring, better operational visibility.

“The implementation of GuardTek has considerably improved our administrative capabilities and operational efficiency. The ongoing partnership with Trackforce ensures we remain responsive to new requirements and continuously improve our tools.” Flavien AUDEBEAU, Health Safety Environment Manager, Center Parcs Landes de Gascogne

What’s Next?

Center Parcs is considering further extending the use of GuardTek, particularly to other operational functions, capitalizing on the observed benefits. The Trackforce team remains committed to supporting this continuous improvement dynamic.

GuardTek has established itself as a true operational management tool, adapted to the challenges of a multi-site, multicultural, and constantly evolving company.

Frequently Asked Questions

After reviewing several solutions on the market, Center Parcs chose GuardTek because it met their functional and operational requirements at the same time: a reliable, scalable platform able to adapt to very different sites, an existing trusted partnership with their surveillance provider in France, and the specific capabilities they needed including dynamic dashboards, conditional reports, geolocation, interactive rounds and key and visitor management.

Yes. Center Parcs runs 30 parks across France, Belgium, the Netherlands and Germany on the platform, with harmonised and centralised supervision across all of them. Real-time KPIs are available at site, country and group level, so local teams keep day-to-day control while the group still sees one consistent picture.

Administrative tasks drop sharply and the recorded data becomes reliable enough to act on. For Center Parcs, digitalisation delivered concrete time savings, removed paper from the process as a direct contribution to environmental objectives, and gave managers traceability they could actually stand behind during review.

They can, and at Center Parcs they do. Aqua Mundo, leisure services and maintenance all adopted the solution after the security rollout, which is why GuardTek is described there as an operational management tool rather than purely a security system.

Center Parcs reported rapid implementation with a smooth transition and no operational disruption. Deployment started through their service provider and was then progressively extended internally, with initial configurations adapted as new parks and countries were added.