10 Awesome Things You Can Learn from Security Company Management Software

Trackforce

December 6, 2018 · 10 min read

Guard management software is a valuable tool for organizing your network of locations and officers in a way that creates demonstrable value for clients. From tracking individual officers to analyzing your overall performance, it helps you run your business with a distinct advantage over the competition.

That all sounds great, but what does security company management software look like in action? Here are 10 things you can learn from a platform like TrackTik security operations software, plus how to turn those insights into better service.

Key takeaways

Your software knows more than your spreadsheets.
Security company management software captures what supervisors, officers and vehicles actually do on every shift.
Data replaces random spot checks.
Send supervisors where the data shows problems instead of guessing which sites need attention.
Performance becomes measurable.
Benchmark your best and weakest officers by tours, checkpoints, response times and positive contacts.
Quiet months still need proof.
Reports and dashboards show clients the value you deliver even when nothing goes wrong.
Insights only matter when you act on them.
TrackTik connects scheduling, patrols, dispatch, reporting and business intelligence so you can turn data into decisions.

10 Things You Can Learn From Security Company Management Software

1. How Your Supervisors Spend Their Time

Guard management software offers unmatched insight into what your supervisors are doing while on the clock. You can track the number of sites they visit during a shift, where they spend the most time and which employees they are training.

Supervisor time is typically non-billable, so you want to make sure it is used productively. For sites that do bill for supervisor time, the software helps ensure your team visits locations the right number of times during each billing period. For a practical framework, see our guide to measuring supervisor tasks.

2. Whether Your Patrol Vehicles Are Being Inspected

Guard management software improves accountability for everyone with access to a company vehicle. It can track pre- and post-shift vehicle inspections so any damage is documented and accounted for.

Software can also track regular maintenance to make sure vehicles get tune-ups and oil changes when needed, record fuel purchases and optimize routes with TrackTik mobile patrol to save time and money. Learn how to calculate the full life-cycle cost of a patrol vehicle.

3. Which Employees Need More Training

Guard management software helps leadership zero in on performance issues person by person. With that information, you can pinpoint which officers need additional training.

Using data to track performance saves time and helps you address issues before they become client complaints. It can also identify your highest-performing officers so you can plan for their advancement. Pair the data with an engaging security officer training program.

4. Which Sites Are Having Issues Right Now

The traditional way to follow up on properties is to send a supervisor into the field with a list of sites to check. During those visits, supervisors look for anything out of place, but a lot can happen between random post checks.

With security management software, you can send supervisors to the sites that need help based on data instead of random selection. TrackTik business intelligence highlights sites with rising incidents, missed checkpoints or late responses.

5. When Time-Sensitive Tasks Are Missed

Making sure guards are on time and in place when they need to be is a major challenge for many security companies. Scheduling time-sensitive tasks in a guard tour system ensures essential lockups, tour stops and other critical tasks get done, and alerts supervisors when they don’t.

6. Your Best and Weakest Officers on Each Account

Which officers are doing a good job? You may have a pretty good idea, but data from guard management software fills in the blanks. It also gives you a benchmark for what top performers look like: how many tours they complete, how many issues they discover each quarter and whether they are having positive contact with clients.

It is equally valuable for seeing who isn’t doing the job properly. Software shows who is missing stops on patrols and guard tours, who is leaving early and who takes the longest to respond to alerts.

7. What You’re Doing Well for a Client

Proving your value can be harder when things are going well. When nothing bad is happening, you need quantifiable data to show clients all the ways you are helping prevent incidents.

Guard management software helps you create comprehensive, visually clear reports on a daily, quarterly or annual basis. These reports establish the value you create for each client, which protects the contract. As we explain in Vendors Get Fired, Partners Get Paid, reporting is often what separates a vendor from a partner.

8. Which Areas of the Property Get the Most Attention

Your software can show which parts of a property receive the most attention. Say you run security for a 20-story hotel. Your software can pinpoint the floors where your team spends the most time and which ones could use more attention. Compare that with where the most incidents occur, and you can plan preventive action based on data.

9. Problematic Residents or Tenants

Your data does more than improve internal operations. It can also support your client’s case when they need to act against a problematic resident or tenant.

Guard management software keeps a record of where and when officers encounter problems. When a tenant or resident is causing problems for a property manager, that record can support an eviction or a decision not to renew a lease.

10. Response Times for Dispatched Officers

What is the average response time for your company as a whole? How about for a specific site or officer? You can rely on handwritten logs and hope they are accurate, or you can use TrackTik security dispatch to track response times against your SLAs automatically.

Software also helps track break times so officers document their breaks properly. That helps you avoid running afoul of labor laws, especially in California, where meal and rest break rules are particularly strict. Our strategic guide to meal break compliance covers what to watch for.

Security Management Software Insights at a Glance

Use this quick reference to see what each insight helps you decide and where it lives in TrackTik.

Insight	What it helps you decide	Where it lives in TrackTik
Supervisor time	Whether supervisor visits are productive and billable	Guard management
Vehicle inspections	Whether vehicles are inspected, maintained and used efficiently	Mobile patrol
Training needs	Which officers need coaching or are ready to advance	Business intelligence
Sites with issues	Where to send supervisors today	Business intelligence
Missed tasks	Whether lockups and time-sensitive tasks were completed	Guard tours and site tasks
Officer performance	Who your top and weakest performers are on each account	Business intelligence
Client value	What to show clients when nothing goes wrong	Client reporting and portal
Property coverage	Which areas get too much or too little attention	Guard tours
Problem tenants	Documentation to support a client’s decisions	Incident reporting
Response and break times	SLA performance and labor law compliance	Dispatch and time tracking

What security company management software can tell you and the TrackTik capability behind each insight.

How to Turn Software Data Into Action

Collecting data is only the first step. These five habits help security companies turn insights into better service and stronger margins.

Pick a handful of KPIs. Start with metrics that matter to clients and profitability, such as response times, missed checkpoints, overtime and incidents per site.
Review them on a regular schedule. A short weekly operations review keeps small problems from becoming lost contracts.
Assign an owner to every issue. When the data flags a site or officer, make one person responsible for the follow-up.
Share the wins with clients. Use quarterly business reviews to show clients the patrols, checkpoints and response times behind their quiet months.
Close the loop in the platform. Update post orders, tours and training records in the same system, so the next report shows whether the fix worked.

The Bottom Line

Security company management software is a powerful tool for leaders who want to streamline, automate and analyze their operations. TrackTik, the security workforce management platform from Trackforce, brings scheduling, guard tours, dispatch, incident reporting, billing and business intelligence together, so you can see where your company is performing well and where it can improve.

Want to see what your own data could tell you? Book a TrackTik demo.

Frequently Asked Questions

Security company management software is a platform that helps security companies schedule officers, track guard tours and patrols, dispatch officers, manage incident reports, handle billing and analyze performance in one system. TrackTik is a leading example, built specifically for contract security firms and enterprise security teams.

It shows how supervisors spend their time, whether vehicles are inspected, which officers need training, which sites have issues, when tasks are missed, who your best and weakest officers are, what value you deliver to clients, where officers spend time on a property, which tenants cause problems and how fast your team responds.

It gives you proof. Reports and dashboards show clients the patrols, checkpoints, incidents and response times behind their service, even in quiet months. TrackTik business intelligence turns that data into KPIs you can share in business reviews, which supports renewals and rate conversations.

Yes. Software records tours completed, checkpoints scanned, response times, incidents reported and attendance for each officer. TrackTik guard management gives supervisors live visibility into field activity, making it easier to coach struggling officers and recognize top performers.

TrackTik optimizes patrol routes, shows the real-time progress of every run and produces detailed, customer-ready reports. TrackTik mobile patrol also helps you design routes that are efficient while staying unpredictable, so service stays reliable.

Software records clock-ins, breaks and hours worked for every officer, which makes it easier to follow meal and rest break rules and avoid costly violations. TrackTik business administration also helps prevent overtime and keeps certifications current across your workforce.

Look for a platform built for the security industry that connects field operations with the back office, including scheduling, guard tours, dispatch, incident reporting, billing and business intelligence. Check security certifications, integrations and mobile usability for officers. You can book a TrackTik demo to see how it fits your operation.