TrackTik Customer Story
The right mix for every client
How Calidad Services Builds Security Solutions with TrackTik, Immix, and Scylla
Calidad Services, Inc. · Security and technology · California, US
Running on TrackTik for about seven years
7
Years running on TrackTik
4
Business units on one platform
75
Person team serving California
99%
Threat-detection accuracy with Scylla
The company
From guard company to security and technology company
Calidad Services does not push the same hybrid model onto every account. Using TrackTik alongside its Immix and Scylla integrations, the company builds the right combination of people and technology for each client, then uses the data to prove it out.
Calidad started as a physical security guard company. Eight years later it operates as a full security and technology company built around four business units. That growth reflects the company mission: protect what matters most through people and technology. A 75-person team now serves commercial properties, municipalities, construction sites, nonprofits and high-net-worth residential clients across California, a footprint built almost entirely through word of mouth.
Four business units
Physical security officers
Uniformed officers on commercial, municipal and residential sites.
Security operations center
Remote guarding, with all incident reporting handled in TrackTik.
Mobile surveillance unit
Deployable units covering ground that fixed posts cannot.
Systems installation
In-house design, installation and integration of security systems.
The challenge
Before TrackTik, Calidad ran security operations on paper
CEO Blake Smallie and his team went looking for a platform built specifically for security operations, one that could centralize their data and close a core accountability gap: confirming that officers were actually completing their tours, tracks and checkpoints as scheduled.
Handwritten daily reports
Officers filled out daily activity reports by hand, and those reports lived in folders.
Schedules in spreadsheets
Shift scheduling was tracked manually across spreadsheets.
Line-of-sight blind spots
On larger properties officers could only see their own line of sight, so activity on the far side of a site could easily go unnoticed.
The solution
An operational model built around the platform
Calidad piloted TrackTik about seven years ago and built its operational model around the platform from there. The team mapped out sites and zones, then began running incident analytics to track what was happening, where and how often.
Calidad handles all incident reporting for its security operations center directly in TrackTik rather than through separate video monitoring software, a setup the company believes makes it the only SOC in the country managing incidents this way.
TrackTik now supports scheduling, billing and invoicing, and client portal access, giving clients direct visibility into the incident data and reporting they need for board meetings and site reviews.
The Calidad security operations center, where all incident reporting is handled directly in TrackTik.
“We have all four layers of security inside of our team, and it really helps us combine people, software, AI, virtual guarding, automation and data into one ecosystem.”
Blake Smallie, CEO, Calidad Services
Integrations
Two integrations that size the mix to each client
Two integrations are what let Calidad size the mix of people and technology to each client, rather than defaulting to one standard setup.
Immix
Calidad connects TrackTik to Immix to bring alarms, video, access control and patrol activity into one command view instead of several disconnected systems.
That closed-loop connection lets a SOC operator watching a camera feed escalate straight to a field response, cutting out the manual handoffs between monitoring and dispatch and giving Calidad a single auditable record of what happened and how it was handled.
Calidad is also finalizing a Command Center integration that will open up API access for deeper automation and further software connections.
Scylla
For clients that need more than cameras and a monitoring center, Calidad layers in Scylla AI video analytics, which identifies threats such as weapons, fights or intrusions with up to 99% accuracy.
That accuracy is what makes automated dispatch possible. Once Scylla verifies a real threat, TrackTik Command Center can automatically deploy the nearest qualified officer, filtering out the false alarms that used to eat up staff time and letting Calidad guarantee a verified response rather than a guess.
Up to 99% accuracy identifying threats such as weapons, fights or intrusions.
The results
Less a single ROI figure, more a shift across the business
Asked to put a number on the return from TrackTik, Blake is upfront that the value shows up less as a single ROI figure and more as a shift across the entire business.
“The TrackTik value has been operational visibility, accountability and efficiency, and really just a value add for our clients and for us.”
Blake Smallie, CEO, Calidad Services
A single digital record
Every client moved off pen-and-paper daily activity reports and spreadsheet schedules onto a single digital record.
Clients who self-serve
Clients with board meetings or site reviews coming up pull their own incident data through the TrackTik client portal instead of waiting on a request, which Blake says has helped build trust.
Time back for the ops team
Because incident reporting, scheduling and billing all run through the same platform, the operations team spends less time reconciling data across systems and more time on the accounts themselves.
A new line of business
White-labeling virtual guarding for other security companies
Because Calidad already runs all four layers of security on one platform, the company has started white-labeling its virtual guarding for other security companies and running mobile surveillance units on their behalf, handling the monitoring and maintenance so those partners do not have to build it themselves.
Proof in the field
Two contract wins
Two contracts stand out to Blake as clear examples of the model at work, because the incident and cost data made the case for itself.
Turning around a high-crime business district
A well-known three-mile business district in one of the highest-crime cities in the country had relied on a traditional patrol company for years, but incidents kept happening. Calidad pitched a hybrid approach: install cameras across the district, connect them through Immix, and pair that unified monitoring view with the onsite patrol officer.
After winning the contract the SOC was logging roughly 300 incidents a month, responding through loudspeaker dispersals and officer dispatches. Within 90 days of going live, incident volume dropped sharply, a trend visible directly in TrackTik incident analytics and one Calidad could show to city leaders and business owners as proof the new model was working.
~300 incidents a month logged after the win
90 days to a sharp drop in incident volume
Cutting a shelter client security spend nearly in half
A large homeless shelter client was staffing 32 full-time security officers and had already installed 150 cameras that were sitting unused. Calidad rebuilt the account around a hybrid model built for that specific site: an on-site security operations center, virtual guarding, and Scylla AI analytics for face, gun and threat detection.
Every officer began logging incidents, tours and checkpoints in TrackTik, so the shift from officers to technology was fully documented rather than just a staffing decision. The result nearly cut the client security spend in half while improving coverage.
32 full-time officers and 150 unused cameras before
security spend nearly halved after
“It has to make sense for where it goes. Not every place needs a hybrid approach, but I think it is definitely the future of our industry.”
Blake Smallie, CEO, Calidad Services
What is next
Fitting the technology to the client, not the other way around
Calidad continues to invest time and resources in R&D, exploring AI, automation and deeper integrations, including the upcoming Command Center API, as it works toward scaling across California and beyond.
Blake sees the long-term role of Calidad as a security partner backed by real technology, one that fits the technology to the client rather than the other way around.
“TrackTik is what lets us pull all of this together. We want clients to look at Calidad and see a technology company, a security company, and a security partner at the end of the day.”
Blake Smallie, CEO, Calidad Services
Questions
Frequently asked questions
Free download
Get the full Calidad Services case study
More on hybrid guarding, AI video and remote monitoring
Ready to build the right mix for every client?
See how TrackTik connects guards, cameras and AI detection into one verified response, so you can prove the model with data.