Yale University Rolls Out TrackTik Software

Cover of the Yale University TrackTik case study

Yale Public Safety recently rolled out a new incident management system, TrackTik, used by the Central Alarm Station (CAS) team. The new software allows dispatchers to compile, store data, run reports, and send job workflows to security officers out in the field equipped with smartphones. Also, it allows management the ability to better track calls, reduces manual tasks, supplies real-time data, and improves customer service.

Key takeaways

Dispatch moved off manual process.
The Central Alarm Station team now compiles data, stores it and runs reports inside one system instead of assembling the picture by hand each shift.
Checkpoint tours got faster.
Yale Public Safety reports performing checkpoint tours more efficiently once the platform was in place.
Real-time data replaced the lag.
Dispatchers work from what is true now rather than what was true at the last handoff, which is the difference that matters during an active call.
Reporting was the stated driver.
Yale described the move as taking reporting to the next level in terms of data capture, not as a general software refresh.
Better service was the downstream effect.
Improved call tracking and less manual work feed directly into the service the department provides to the campus community.

“TrackTik has been a quantum leap for us. It is the modern, advanced technology we need to take our reporting to the next level in terms of data capture, perform our checkpoint tours more efficiently, and respond to incidents and dispatchable tasks happening at our campus faster. We are glad to have partnered up with TrackTik – they have provided us with the customizability and visibility we needed to secure our campus more effectively than before.”
– Richard Nucci, Security Manager, Yale University

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If you would like to learn more about how TrackTik has enhanced Yale University’s security, please download the case study.

Frequently Asked Questions

One system for incident management, dispatch, reporting and patrol verification. At Yale, the Central Alarm Station team uses Trackforce to compile and store data, run reports and track calls, replacing manual steps that previously sat between each of those activities.

Dispatchers see live activity and incident detail in one place rather than switching between systems or waiting on radio confirmation. That means calls are logged as they happen with time and location attached, which is what makes subsequent reporting accurate rather than reconstructed.

Yes, and this was one of the outcomes Yale named directly. Tours are defined against checkpoints and verified by the officer’s device, so supervisors can see which areas were covered and when, and officers spend less time on administration around each round.

Activity, incidents and tours are captured in a consistent structure, so leadership can report on volume, response and coverage without compiling spreadsheets. That record also supports budget conversations and reviews with university administration.

Trackforce does not file your Clery report, but it addresses the part universities usually struggle with: capturing incidents consistently and continuously through the year, with dates, locations and classifications intact. That turns the annual disclosure into an export rather than a reconstruction.