TrackTik Provides Mission-Critical Reporting Capabilities for the Commissionaires

Cover of the Commissionaires mission-critical reporting case study

Key takeaways

Reports are shaped per site, not per company.
Patrol reports, alarm response reports and run sheets are tailored to specific sites or groups rather than forced through a single template.
Checkpoints carry instructions, not just scans.
Prompts attached to each checkpoint surface site-specific post orders at the moment the officer is standing there.
Adoption was quick because the interface is learnable.
New employees pick the platform up fast enough to run their daily tasks without a long ramp-up period.
Real-time reporting is what the client actually sees.
Clients get visibility into activity as it happens rather than a summary assembled after the fact.
The deployment kept growing after go-live.
The division added further reporting and patrol scheduling on top of the original rollout, with Trackforce underpinning service delivery across the region.

The ability to tailor patrol reports, alarm response reports, and run sheets to specific sites or groups proves invaluable to the Commissionaires of Northern Alberta, Northwest Territories and Nunavut Division.

For Commissionaires of Northern Alberta, Northwest Territories and Nunavut Division, TrackTik’s intuitive interface allows new employees to adopt, understand, and use TrackTik to perform their daily tasks quickly. The ability to add prompts to checkpoints, including site-specific post orders and real-time reporting, are must-have features that the Commissionaires use daily.

The company has since augmented its service delivery with additional reporting and patrol scheduling capabilities to augment further its ability to provide highly professional security support to the region.

“We could not imagine servicing our clients without TrackTik’s security workforce management solution.” John Slater, CEO, Commissionaires Northern Alberta, Northwest Territories and Nunavut Division.

Fill out the form below to access this case study and learn how TrackTik helped Commissionaires Northern Alberta, Northwest Territories streamline its security operations and provide valued real-time reporting to clients.

Frequently Asked Questions

Because no two contracts want the same information. A retail client cares about door counts and incident types, a government site cares about access logs and alarm response times, and a single company-wide report template serves neither well. Trackforce lets a provider build patrol reports, alarm response reports and run sheets per site or per group, so each client receives a report that answers their questions rather than one the officer had to work around.

A scan on its own only proves someone was there. A prompt turns the checkpoint into an instruction: check this door, note the temperature, photograph this area if the gate is open. Trackforce attaches site-specific post orders to the checkpoint itself, so the officer sees what this client expects at the moment they are standing in front of it rather than remembering it from a binder read during onboarding.

Faster than most providers expect, provided the interface does not need explaining. This matters more in guarding than in most industries, because turnover means onboarding is continuous rather than occasional. The Commissionaires found new employees could adopt, understand and use Trackforce for their daily tasks quickly, which is the difference between a platform that gets used properly and one that officers work around.

The ability to act while it still matters, and the confidence that nothing is being tidied up before they see it. A monthly summary arrives after every decision has already been made. Trackforce gives clients visibility into patrol coverage, incidents and alarm responses as they are recorded, which turns the quarterly service review from a debate about what happened into a conversation about what to do next.

Yes, and it is a common path. Reporting is usually the most visible pain, so it goes first, and scheduling follows once the site data and post orders are already in the system. That is what happened here: the division augmented its original deployment with additional reporting and patrol scheduling rather than running a second implementation. Because Trackforce holds sites, officers and post orders in one platform, the later modules build on records that already exist.