Security experts, not a ticket queue, keeping watch around the clock.
Talk to specialists who actually know security operations – live on weekdays, with 24/7 response when an incident can’t wait. Trackr, our AI assistant, keeps watch and answers the rest instantly.
24/7
Critical incident response
55
Languages supported
50+
Countries served
95+%
Support satisfaction
How to reach us
Product Support Channels
Pick your platform and we’ll point you to the right support portal, status page, and channels.
TrackTik
Security workforce management for guarding companies and enterprise teams.
Phone+1 (888) 670-9782Email[email protected]Support portalsupport.tracktik.comStatus pagestatus.tracktik.com
Hours of availability
Monday to Friday
North America: 7:30 AM – 7:30 PM Eastern
EMEA: 9:00 AM – 5:00 PM CET
GuardTek
Guard-facing field operations – tours, checkpoints, and mobile patrol.
North America phone+1 (888) 454-5606EMEA phone+33 805 69 89 49Email[email protected]Support portalsupport.trackforce.comStatus pageguardtek.statuspage.io
Hours of availability
Monday to Friday
North America: 9:00 AM – 5:00 PM CST
EMEA: 9:00 AM – 5:00 PM CET
Silvertrac
Security guard management and real-time incident reporting software.
Email[email protected]Support portalhelp.silvertracsoftware.com
Hours of availability
Monday to Friday
North America: 12:00 PM – 8:00 PM Eastern
TrackTik Help Center
Please visit the support page if you would like more information.
