The Hidden Cost of Non-Billable Overtime: A $1M Problem Hiding in Plain Sight
When it comes to profitability, some of the most damaging costs are the ones that slip under the radar. The upcoming 2025 Physical Security Operations Benchmark Report reveals an overlooked challenge putting margins under pressure: non-billable overtime. At first glance, it may seem like a minor cost of doing business, but the numbers tell a different story – and it’s bigger than most realize.
According to the report, 58.7% of firms keep non-billable overtime under 5%. Yet 12.86% have non-billable OT at 15% or higher. For companies operating at scale, those extra hours can quietly erode profits, adding up to more than $1M in hidden losses annually. The problem points to inefficiencies in scheduling, resource allocation, and client billing.
The good news is there’s a clear path forward: technology. Integrated scheduling platforms, precise time-tracking, and smarter billing tools can dramatically reduce wasted hours. By closing the gap between scheduled time and billable work, security companies can reclaim lost revenue and improve officer and client satisfaction.
To see how teams are addressing hidden overtime costs and what separates the industry leaders from those leaving money on the table, preregister for the full 2025 Physical Security Operations Benchmark Report.
