Client:
Center Parcs (Pierre & Vacances – Center Parcs Group) Sector: Holiday villages / Leisure / Hospitality Region: France, Belgium, Netherlands, Germany Solution: GuardTek by Trackforce Platform
Context:
Since 1968, Center Parcs has offered immersive stays in the heart of nature. With 30 parks spread across Europe, the brand welcomes hundreds of thousands of visitors each year to its family cottages, enjoying varied activities and the unmissable Aqua Mundo aquatic complex.
With continuous growth and increased operational complexity, Center Parcs faced a major challenge: modernizing and unifying security management across all its sites while providing an ergonomic tool for field teams.
Identified Challenges
- Multi-site and multi-country management: ensuring harmonized and centralized supervision.
- User experience: providing an intuitive and easy-to-use interface for teams.
- Rigorous monitoring and traceability: guaranteeing the reliability and integrity of recorded data.
- Digitalization: replacing paper processes with digital tools.
- Global operational vision: real-time access to key indicators (KPIs) at site, country, and group levels.
Why GuardTek?
After analyzing several market solutions, Center Parcs chose GuardTek for its ability to simultaneously meet their functional and operational requirements:
- A reliable and scalable platform, capable of adapting to the diversity of sites.
- A trusted partnership with their human surveillance provider in France.
- Key functionalities: dynamic dashboard, conditional reports, geolocation, interactive rounds, key and visitor management, event traceability, communication integration (SMS/calls).
The deployment began through their service provider, before being progressively extended internally. Initial configurations were then adapted to new parks and countries.
Results Achieved
- Rapid implementation: smooth transition without operational disruption.
- Concrete time savings: significant reduction in administrative tasks.
- Adoption beyond security: Aqua Mundo, leisure services, and maintenance also use the solution.
- Paper reduction: direct contribution to environmental objectives.
- Very positive team feedback: general satisfaction and increased engagement.
- Improved management: personalized dashboards, real-time KPI monitoring, better operational visibility.
“The implementation of GuardTek has considerably improved our administrative capabilities and operational efficiency. The ongoing partnership with Trackforce ensures we remain responsive to new requirements and continuously improve our tools.” Flavien AUDEBEAU, Health Safety Environment Manager, Center Parcs Landes de Gascogne
What’s Next?
Center Parcs is considering further extending the use of GuardTek, particularly to other operational functions, capitalizing on the observed benefits. The Trackforce team remains committed to supporting this continuous improvement dynamic.
GuardTek has established itself as a true operational management tool, adapted to the challenges of a multi-site, multicultural, and constantly evolving company.
