Implementation Services Overview 

Overview

Our QuickStart Implementation Package is designed to help you rapidly adopt and configure the core modules of the Trackforce Guarding or Mobile Suite. This package combines self-paced learning via TrackTik Academy with consulting sessions focused on best practices, so you can start seeing value – fast

  • An overview of the history of physical security and how it impacts today’s operations 
  • Current events driving the need for more trained security officers and the risks associated 
  • How Physical Security will continue to fit into the new world of technology and automation

What’s Included 

  • TrackTik Academy Access
    Self-paced, LMS-based training for your administrators and internal trainers. 
  • Guided Implementation 
    Our consultants provide expert guidance on system configuration, tailored to your pilot use case. 
  • Train-the-Trainer Enablement 
    We empower your internal champions to lead rollout and ongoing adoption. 
  • Project Governance Support 
    Regular touchpoints and clear milestones to keep your implementation on track. 

Key Deliverables 

  • Design Document & Implementation Plan   
  • TrackTik Portal Configured (by client with Trackforce support)   
  • Incident Categories imported   
  • Ongoing guidance through 3 structured phases 

Implementation Timeline 

– Estimated Duration: 4 Weeks 

Phase 1: Engage 

  • Kickoff meeting with stakeholders 
  • Implementation form completed 
  • Access to TrackTik Academy and Portal setup with Client branding 
  • Project schedule aligned 

Phase 2: Build & Verify 

  • Self-paced learning via TrackTik Academy 
  • Pilot project configuration 
  • Consulting sessions and best-practice guidance 
  • During this phase, client with configure their portal using pilot data and leverage the consulting sessions to review.

Phase 3: Transition 

  • Final adjustments and rollout 
  • End-user training (internal, led by your team) 
  • Transition to Trackforce Support 

Scope Exclusions 

This package does not include: 

  • Custom development 
  • Historical data migration 
  • End-user or instructor-led training 
  • Business process redesign 
  • Post-implementation support 

Assumptions & Conditions 

  • Client provides assigned Project Manager and SME resources 
  • Implementation is remote and in English 
  • Adherence to timeline requires prompt feedback and task completion 
  • Change Orders apply for out-of-scope or added requirements 
  • Client shall have 5 business days to accept or reject the deliverable based on the scope of work and accepted requirements, after which the deliverable will be deemed to have been accepted by default. 

Overview

Our Standard Implementation Package supports more complex rollouts requiring deeper involvement, wider module configuration, and enhanced governance. This package includes implementation of Guarding Suite, Mobile Suite, and optional integrations based on your needs. 

What’s Included 

  • Dedicated Implementation Consultant 
  • Customized implementation schedule 
  • Up to 8 consulting sessions (remote) 
  • Configuration support for additional modules 
  • Enhanced stakeholder engagement and project governance 
  • Guidance on module best practices and usage 
  • Access to TrackTik Academy for Admin/SME training  

Key Deliverables 

  • Custom Implementation Plan & Timeline 
  • Guarding & Mobile Suite Module Configuration (per project scope) 
  • Guided Data Import & Validation 
  • Use case validation and best practice enablement 
  • Go-live support and internal rollout readiness 

Implementation Timeline 

Trackforce provides a train-the-trainer approach, the Client trainers will be performing internal end-user training and rolling out Trackforce to their operations  

– Estimated Duration: 6-8 Weeks 

Phase 1: Engage 

  • Kickoff session with all stakeholders 
  • Access to TrackTik Academy and Portal setup with Client branding 
  • Requirements documentation and discovery 
  • Detailed implementation roadmap 

Phase 2: Build & Verify 

  • Module configuration based on approved use cases 
  • Import and validate key data sets 
  • Consulting sessions and best-practice guidance 
  • During this phase, client with configure their portal using pilot data and leverage the consulting sessions to review.  

Phase 3: Transition 

  • Internal training enablement for Admins and SMEs 
  • Final configuration adjustments 
  • Go-live support and transition to Client Success 

Scope Exclusions 

This package does not include: 

  • The data to be imported is limited to Sites, Employees, Incident Categories. All other data must be configured manually by the client with support from Trackforce. 
  • Custom integrations with third-party systems (unless scoped) 
  • Historical data migration beyond agreed datasets 
  • Custom reports and dashboard development 
  • Post-Implementation service or support 
  • In-person training or deployment (remote only unless scoped) 

Assumptions & Conditions 

  • Client provides assigned Project Manager and SME resources 
  • Implementation is remote and in English 
  • Adherence to timeline requires prompt feedback and task completion 
  • Change Orders apply for out-of-scope or added requirements 
  • Client shall have 5 business days to accept or reject the deliverable based on the scope of work and accepted requirements, after which the deliverable will be deemed to have been accepted by default.