[ TrackTik Security Software ]
Business Administration
- Live scheduling and shift management
- Automated billing and contract administration
- Real-time reporting and performance analytics
Run a Smarter Security Business
Unlock the full potential of your back-office operation with Trackforce’s industry-leading business administration solution, TrackTik. Designed for security leaders who demand efficiency and accuracy, this solution centralizes your administrative processes, reduces manual effort, and delivers the insights you need to drive profitability and growth.
Key Capabilities That Boost Efficiency
Centralized Contract & Client Management
Gain complete control over your client relationships and service agreements. Easily manage contract terms, pricing tiers, and billing cycles in one secure platform, ensuring accuracy and transparency throughout the client lifecycle.
- Customizable contract templates and billing recurrence
- Price tier management and bill premiums
- Real-time contract overview and audit trail
Automated Billing & Invoicing
Eliminate errors and delays with integrated billing that ties directly to your operational data. Generate accurate invoices based on actual service delivery, reducing disputes and accelerating cash flow.
- Automated invoice generation from scheduling and attendance records
- Customizable invoice formats and payroll frequencies
- Transparent billing history for clients and administrators
Advanced Business Intelligence & Analytics
Make informed decisions with real-time dashboards and in-depth analytics. Track your top customers, sales by service type, and profitability to identify opportunities for improvement and set new benchmarks for your business.
- Interactive dashboards for revenue, performance, and client metrics
- Customizable reports for deeper insights
- Profitability analysis by client, site, or service
Efficient Resource Allocation
Optimize your workforce and reduce unnecessary costs by matching the right personnel to the right jobs—every time. Instantly view guard profiles, certifications, and availability to ensure compliance and maximize efficiency.
- Skill and certification matching for assignments
- Distance-from-site and availability filters
- Broadcast vacant shifts via SMS or email for rapid fulfillment
Optimized Guard Scheduling
Prevent non-billable overtime and manage labor costs with proactive alerts and automated scheduling rules. Ensure equitable shift distribution and keep your operation within budget.
- Overtime prevention tools and live alerts
- Shift templates and customizable scheduling rules
- Detailed labor cost tracking
Additional Features for Back-Office Synergy
Break
Management
Stay compliant across different jurisdictions with automated reminders.
Leave Management
Easily manage time-off requests, approvals, and balances to streamline.
Lone Worker Protection
Keep your staff safe with check-ins and instant emergency alerts.
Attendance Tracking
Stay on top of attendance with alerts for clock-ins, lateness, and absences.
Ready to unify your security operations
and respond with confidence?
Contact us today to see how Security Operations Solutions from TrackTik can transform your security team’s impact.
Trackforce’s award-winning platforms – TrackTik and GuardTek – are trusted by thousands of organizations and security companies to optimize their security operations.
Resources
Guard Tour Patrol Software: Mobile Suite
It can be challenging to meet SLAs without a real-time awareness of where your guards are in the field. The Mobile suite not only gives you visibility on your mobile guards but makes sure they’re taking the best route for patrol and are the best choice for dispatch.
Mobile patrol scheduling
Using TrackTik’s Route Optimization, your guards will know the most efficient route for performing their mobile patrol. Grace periods can be implemented into the route so that guards won’t struggle to meet their patrol times and if you need to show clients evidence of your patrol’s efficiency, you will have accurate data at your fingertips.
You can follow the progress of your patrol in real-time with a live view of your runsheets. Using Mobile Patrol, you won’t be left wondering how a patrol is going; you’ll have visual insight from wherever you can access a desktop.
Runsheets / Active Patrol View
An overview of tasks and mobile guards
Reassign Requests
Approve or deny a guard’s request to change runsheets
Progression Detail
See which stage the patrol is at and the tasks completed
Mobile Route Optimization
Give your patrol officers the quickest route between sites
Configurable Patrol Schedule
Adjust your officers’ patrol schedules
Customized Grace Periods
Flexible grace periods for your mobile guards
Patrol Status Reports
Follow the progress of your mobile patrol
Billing Verification
Verify the hours worked and bill your customer accurately
Optimize patrol route management
Managing scheduled jobs and effectively responding to unexpected events can be arduous. But it doesn’t have to be. TrackTik’s Dispatch and Patrol modules were specifically designed to improve efficiency, manage client expectations as well as every facet of your mobile operations.
Security guard dispatch that meets SLAs
Using the Mobile Suite, your dispatch guards will have a much easier time getting to alert sites promptly. The software will suggest guards to the dispatcher based on their availability, and proximity to the site in order to ensure that the right guard gets to the site quickly.
Dispatchers can follow the progress of their guards to make sure they are safe and that the dispatch service meets SLAs. Guard performance is also tracked historically so that you can share data that
Customized Workflow
Create job-specfiic workflow with step-by-step instructions
Warning & Alert Thresholds
Adjust the number of minutes a ticket can sit before action is requierd
Billing Timer
Define billiing structure based on time and work to be completed
SLA Timer
Configure the time allowed per SLA to complete the request
Cancellation Timer
Enter the minutes that the customer will have to cancel the service
Email & Push Notification by Transition
Setup task-specific notifications at every stage
Transition Forms
Transitions define the paths a job can take from creation to completion
Closest to Site Units Display
Display guard patrols by proximity to site
Customizable Dispatch Forms
Dispatch Now or Future Time
Pre-set dispatch based on need or request
Dispatch Analytics
See more detail in a graph
Billing Verification
Verify the hours worked and bill your customer accurately