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Guard Tour Patrol Software: Mobile Suite
It can be challenging to meet SLAs without a real-time awareness of where your guards are in the field. The Mobile suite not only gives you visibility on your mobile guards but makes sure they’re taking the best route for patrol and are the best choice for dispatch.
Mobile patrol scheduling
Using TrackTik’s Route Optimization, your guards will know the most efficient route for performing their mobile patrol. Grace periods can be implemented into the route so that guards won’t struggle to meet their patrol times and if you need to show clients evidence of your patrol’s efficiency, you will have accurate data at your fingertips.
You can follow the progress of your patrol in real-time with a live view of your runsheets. Using Mobile Patrol, you won’t be left wondering how a patrol is going; you’ll have visual insight from wherever you can access a desktop.
Runsheets / Active Patrol View
An overview of tasks and mobile guards
Reassign Requests
Approve or deny a guard’s request to change runsheets
Progression Detail
See which stage the patrol is at and the tasks completed
Mobile Route Optimization
Give your patrol officers the quickest route between sites
Configurable Patrol Schedule
Adjust your officers’ patrol schedules
Customized Grace Periods
Flexible grace periods for your mobile guards
Patrol Status Reports
Follow the progress of your mobile patrol
Billing Verification
Verify the hours worked and bill your customer accurately
Optimize patrol route management
Managing scheduled jobs and effectively responding to unexpected events can be arduous. But it doesn’t have to be. TrackTik’s Dispatch and Patrol modules were specifically designed to improve efficiency, manage client expectations as well as every facet of your mobile operations.
Security guard dispatch that meets SLAs
Using the Mobile Suite, your dispatch guards will have a much easier time getting to alert sites promptly. The software will suggest guards to the dispatcher based on their availability, and proximity to the site in order to ensure that the right guard gets to the site quickly.
Dispatchers can follow the progress of their guards to make sure they are safe and that the dispatch service meets SLAs. Guard performance is also tracked historically so that you can share data that
Customized Workflow
Create job-specfiic workflow with step-by-step instructions
Warning & Alert Thresholds
Adjust the number of minutes a ticket can sit before action is requierd
Billing Timer
Define billiing structure based on time and work to be completed
SLA Timer
Configure the time allowed per SLA to complete the request
Cancellation Timer
Enter the minutes that the customer will have to cancel the service
Email & Push Notification by Transition
Setup task-specific notifications at every stage
Transition Forms
Transitions define the paths a job can take from creation to completion
Closest to Site Units Display
Display guard patrols by proximity to site
Customizable Dispatch Forms
Dispatch Now or Future Time
Pre-set dispatch based on need or request
Dispatch Analytics
See more detail in a graph
Billing Verification
Verify the hours worked and bill your customer accurately
Trackforce’s award-winning platforms – TrackTik and GuardTek – are trusted by thousands of organizations and security companies to optimize their security operations.
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