Determining the best move for your security operations starts with taking time to consider the needs of your business, the needs of your clients, and how your security personnel can uphold an optimal performance. Often, too many security companies glaze over the impact training – and communication, for that matter – can have on providing consistent and reliable services.

As we embark together in this new normal, it’s essential for our industry to be mindful of our efforts and to understand our value in helping to maintain security and safety for all.

Three Factors in Determining Training Needs for Long-term Growth

Planning for financial challenges

As we watched the pandemic spread across our communities and close businesses, it was clear it would financially disrupt our way of life.The key to navigating the financial strains security company owners feel now is knowing when – and how- to increase service offerings and adjust pay and bill rates to maintain your contracts.

Identifying risk factors due to the disease.

Security companies who contract with the healthcare industry already know that managing a 24/7 security environment is no easy task. Guard training specific to the healthcare sector, and now in recognizing COVID-19 symptoms, must adhere to any local or state ordinances. For those outside of healthcare, guard training must now include training for guard interaction with third-party vendors or visitors, training to maintain a record for Personal Protective Equipment (PPE) compliance, training to minimize necessary contact, and training to properly screen and schedule guards for open shifts.

Presenting a Calm and Secure Presence

For security professionals who work and support workforces on the front lines, it’s even more important to find ways to push through and to communicate peaceful non-violent actions when necessary, especially when people fear for their health and well-being. Training on crowd management and safe personal interaction goes a long way toward providng a calm and secure presence.

Proper Training Can Help Future Proof Your Security Operations

When viewing the outlook of our industry, it’s clear that status quo operations are a thing of the past. When security company owners take time to review their training methods for a new normal, they’re acting in part to future proof their operations. Coupled with improving technology to aid in remote workforce visibility and enhanced communications, a security guard operations will be able to adapt to shifting needs when called upon to do so.

About the Author

Christina Ortega is the Content Marketing Specialist for Trackforce Valiant. She aims to deliver valuable content that addresses key issues facing the security industry – and offers insights into the latest solutions being taken to confront them.

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