Remote work and social distancing are just a few examples of how the pandemic has shifted the way security teams of any organization manage their operations to ensure that people and assets are safe and protected. With advanced technological shifts toward automation and remote capabilities, security guarding firms are gearing up for the challenges of maintaining efficient operations in this new normal.

What type of communication is needed between your team and your clients? And why is it essential during these times?

When it comes to implementing different forms of communication, it’s important to use the mode best suited for your team to deliver clear and concise communication.

Unlike traditional walkie-talkies, PTT can be used in specialized apps from a smartphone. So, if guards are already using a smartphone for their guard tours, the guard tour system will typically have PTT as an in-app feature.

There are a few approaches security teams have taken under consideration: written communication, such as mass messaging/text, and verbal communication, such as Push-to-Talk (PTT).

PTT remains one of the most effective ways to immediately communicate with your team, with Command Center operators, or with guards still on your site.

Adapting Your Security Operations During These Challenging Times

Our latest ebook covers insights on COVID-19 and the remote security workforce and addresses how the COVID-19 pandemic has shifted the way security guarding firms manage their operations by answering How security guarding firms have ensured that people and assets are safe and protected?

Key Learnings from this Guide

  • Remote Communication: How to maintain clear communication with teams working remotely and in contactless environments
  • Offsite Activity Tracking and Monitoring: Leverage technologies to remotely oversee security teams
  • Mitigate Risks: Use contactless tools for visitor management, guard tours, and more

Download our guide specifically crafted to help security guarding firms navigate through this new normal.

About the Author

Christina Ortega is the Content Marketing Specialist for Trackforce Valiant. She aims to deliver valuable content that addresses key issues facing the security industry – and offers insights into the latest solutions being taken to confront them.

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